Appointments & cancellations
We operate a 24-hour cancellation policy. For cancellation of appointments made with less than 24 hours notice or if you do not turn up for your appointment, you may be charged the full appointment fee. Payment can be made by cash, cheque or card, before treatment if booking online or immediately following treatment at the clinic.
Arriving at the clinic
As a courtesy to all our guests we do operate a prompt appointment schedule. Please arrive at the clinic at least five minutes prior to your scheduled appointment.
A late arrival may mean that your treatment time is reduced, you will still be charged the full price of the treatment.
Your first appointment will include an initial consultation and assessment, which may include a postural assessment, range of movement testing, muscle strength testing and test for ligament, tendon and meniscus damage. Due to this your treatment time during the first appointment may be shorter, however, assessment is important to be able to treat the cause as well as the symptoms.